The intention with which the call is made is important When a customer calls customer service, the last thing they want to hear is a romantic tune or one about helping others when they've been on hold for a while. Therefore, it is important that the chosen musical genre is consistent with the possible reason for contacting your company Buy email database. Jazz is often recommended as it is said to relax listeners, instrumental songs (partly because of the quality of the phone ringing), or one with neutral lyrics. Although it is not so important and the user probably does not notice it, it is possible to configure background music for calls on hold for each of the extensions of your switchboard Buy email database. Intersperse voice messages with music The waiting time should be close to zero, but it is true that sometimes it is very difficult to fulfill this purpose, so that period is lengthened.
Normally, it should Buy email database not last more than five or ten minutes, since it is the maximum time that a person keeps waiting before hanging up, but it is possible that this period can be exceeded, so having a four-minute song in loop, it may not be a good option. A good solution could be to include voice messages from time to time, so that whoever is on the other end of the line may feel that they have not been forgotten and that they will be attended to shortly. Another option would be that if after a more than reasonable waiting time the customer has not been answered, the call is sent to a voice mailbox, which can improve the quality of your call, since in this way, the person You will feel that the call made has not been in vain and that you will receive a response later Buy email database.
Watch the explanatory video of our solution Discover how you can improve the management of internal and external communication of your company to differentiate yourself from the competition Find out more discover-more How to configure the background Buy email database music in our switchboard? You already have your telephone switchboard and you have also chosen the waiting tone that the client will hear when they call you. But what is the next step? If you haven't already guessed, we'll tell you: set up your queue. The first thing you have to think about is what type of switchboard you are working with. You probably already know that there are different types of switchboards, in addition to the advantages offered by the virtual switchboard, but if you do not remember, we will tell you about it here . The next thing is to choose the melody you want and send us an email asking us to configure it. At Fonvirtual we want to offer you flexibility and efficiency in your telecommunications Buy email database.